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100% Pass Quiz 2025 Fantastic Salesforce CRT-261: Certification Preparation for Service Cloud Consultant Valid Braindumps Files
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Salesforce CRT-261 (Certification Preparation for Service Cloud Consultant) is a certification exam designed for professionals who want to validate their expertise in the Salesforce Service Cloud Consultant field. The Service Cloud Consultant certification is a must-have for professionals who want to demonstrate their knowledge of Salesforce Service Cloud features and their ability to devise solutions that meet the service requirements of their clients. The CRT-261 Exam is designed to test the candidates' knowledge of the Service Cloud Consultant role, their ability to design and implement complex Service Cloud solutions, and their ability to manage Service Cloud implementation projects.
Certification Path
The Salesforce Service Cloud Consultants certification includes only one CRT-261 certification exam.
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Free PDF Salesforce - CRT-261 - Professional Certification Preparation for Service Cloud Consultant Valid Braindumps Files
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Salesforce CRT-261 Certification Exam evaluates candidates on their knowledge and skills related to customer service best practices, Salesforce Service Cloud functionality, and service cloud implementation strategies. Candidates must pass the 60-question multiple-choice exam within 105 minutes to earn the certification.
Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q64-Q69):
NEW QUESTION # 64
Universal Containers has implemented KCS. Specific article types and categories require approval, both the Publish Articles action button and the Submit for Approval button are available on page layouts. Agents are forgetting to submit certain articles types for approval.
What should a consultant recommend to automate the approval process?
- A. A Process Builder
- B. Validation rule
- C. Assignment rule
- D. Workflow
Answer: A
NEW QUESTION # 65
Cloud Kicks has implemented a review process for all new Knowledge articles. Each article must be reviewed and approved by a subject matter expert before becoming available to users.
Which step is necessary to make articles visible in all the selected channels?
- A. Click Publish after the Approval Process.
- B. Set the final approval action to 'Lock the record for editing'.
- C. Set the status to Published fram the Knowledge approval page.
Answer: A
Explanation:
For new Knowledge articles to be visible in selected channels after a review process, the necessary step is to click "Publish" post-approval. Once an article has been reviewed and approved by the designated subject matter expert, publishing the article makes it available to users across the specified channels. This ensures that only verified and approved content is accessible, maintaining quality and relevance.
NEW QUESTION # 66
Support process: escalation queue if not responded in 2 hours within business hours until marked Urgent which requires 24/7 resolution.
- A. Workflow rule
- B. Validation rules on case process field
- C. Escalation rule to ignore business hours based on case criteria
Answer: C
NEW QUESTION # 67
Universal Containers (UC) hired agents in an expansion of the contact center. Getting agents up to speed and fully productive is a priority. UC implemented a standardized agent-customer dialog to assist agents.
Which feature should a consultant integrate into the Service Console?
- A. Actions & Recommendations
- B. In-App Guidance
- C. Einstein Next Best Action
Answer: C
Explanation:
To assist new agents and enhance productivity, integrating Einstein Next Best Action into the Service Console is recommended. This feature provides agents with contextually relevant suggestions and standardized dialogues based on case details, guiding agents through interactions and ensuring consistent, high-quality customer service.
NEW QUESTION # 68
Which statement is true regarding the Salesforce CTI adapter? Choose 3 answers
- A. Prebuilt CTI adapters for different telephony systems are available on the Force.com AppExchange
- B. It does NOT require a software install for each call center user on a Windows-based PC.
- C. It acts as an intermediary between telephony systems, the salesforce Call Center application, and Salesforce user interface
- D. It is based on the Salesforce CTI Toolkit and consists of source code, libraries, and files
- E. It is a server-based software program that controls the appearence and behavior of a Salesforce SoftPhone
Answer: A,C,D
NEW QUESTION # 69
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